• Productivity Solutions Limited | PO Box 17021 | Birmingham | B2 2JS
  • Tel: 0121 296 2629
  • Emails: enquiries@psleurope.com

UK leaders of productivity, efficiency, cost reduction and resource management.

solutions for ADMINISTRATIVE & CALL CENTRESarrow

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O&M
APPROACHES

PSL have assisted many organisations to realise and achieve sustainable and flexible office environments, whilst uplifting customer interaction & service; PSL have an excellent
record of delivering Process Improvement in this field.

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Administrative

METHODOLOGY

  • Time Studies & PMTs
  • RAS
  • Lean Office
  • DMAIC
  • SMED
  • Standardisation
  • Layout Optimisation
  • In Call Data Capture
  • Best Practice, and many more…
More Detail

CALL CENTRE
RETENTION

Using RAS, DILO and DOTS methodologies, together with Critical Path Analysis and electronic data capture, PSL not only helped retain a Call Centre, but ensured the long- term future by enabling greater capacity, faster call handling times, uplifted customer feedback scores and – ultimately – the integration of a partner brand into these offices.

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Administrative

ADMINISTRATIVE
FUNCTIONS
IMPROVEMENTS

Multiple projects; delivering better customer service, more efficient back of house functionality, rationalisation and standardisation of processes, increased management visibility of the workforce and management utilisation, delivering significant double digit improvements.

OFFICE LAYOUT
AND CUSTOMER
SERVICE UPLIFT

Complete Call Centre evaluation, including EU- wide Transport Management Team, Customer Support and Finance Offices; benchmarking – internally and externally – helping the teams to become more integrated, whilst understanding action impacts. PSL delivered Standard Operating Procedures, Standard Times, Resource Allocation Data, improved layouts and fully costed short, medium and long- term Improvements.

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FREE CONSULTATION

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